At Maid EZ Cleaning, your trust is our foundation. We are a fully insured service, prioritizing the safety of your home and belongings. Additionally, our commitment to customer satisfaction is backed by a 24-hour warranty on all our cleaning services, ensuring your peace of mind with every visit. Choose Maid EZ Cleaning for reliable, thorough, and trustworthy cleaning solutions.

At Maid EZ Cleaning, we take pride in our team of dedicated and professional cleaners. Our staff undergoes rigorous background checks and thorough training to ensure they meet our high standards. You can trust that your home will be cleaned by experienced and trustworthy individuals committed to delivering exceptional service.

While your presence is welcome, it's not mandatory. Many of our clients prefer the convenience of having their home cleaned while they're away. We ensure secure and reliable service, and our team is trained to work efficiently and professionally whether you're present or not. Just let us know your preference, and we'll tailor our service to meet your needs.

Yes, we do have a cancellation policy. We understand that plans may change, and we allow no-penalty cancellations if you inform us 24 hours before your scheduled appointment. Rescheduling is also possible with a simple notice of 2 hours before the appointment. Failure to provide the required notice may result in a non-refundable cancellation fee of $50.00. Your understanding and cooperation are appreciated.

Yes, for added convenience, we may require a non-refundable deposit of $50. This deposit contributes to the total cost of the service and ensures your appointment is secured. We've streamlined our payment process to make it as straightforward as possible for our clients. Thank you for your understanding and cooperation.

We accept cash or Zelle payments payable to Maid EZ Cleaning LLC. Our payment options are designed for your convenience, providing flexibility and simplicity in settling your cleaning service costs. Feel free to choose the method that suits you best, and thank you for entrusting Maid EZ Cleaning with your home's cleanliness.

If you require additional tasks or services beyond our standard offerings, simply let us know in advance, and we'll do our best to accommodate your needs. We are flexible and committed to providing a personalized cleaning experience. Any extra services may result in adjusted pricing, which we will discuss with you transparently before proceeding. Your satisfaction is our priority, and we appreciate your communication to tailor our services to your preferences.

No need to worry about supplies! At Maid EZ Cleaning, we bring our own high-quality cleaning equipment and supplies to ensure a thorough and efficient service. Our professional team comes fully equipped to handle the cleaning tasks, allowing you to enjoy a hassle-free experience. If you have specific preferences or concerns, feel free to discuss them with us, and we'll do our best to accommodate your needs. Your convenience is our priority.

No, we do not charge an additional fee for having pets in your home. We understand that pets are a part of the family, and our cleaning professionals are trained to work comfortably and efficiently in pet-friendly environments. However, we appreciate any special instructions or considerations you may have regarding your pets to ensure a safe and stress-free cleaning experience for both our team and your furry friends.

While tips are not required, they are certainly appreciated. If you feel that our team has gone above and beyond to provide exceptional service, a tip is a thoughtful way to express your gratitude. Tips are distributed among our hardworking cleaning professionals, acknowledging their dedication and ensuring they feel valued for their efforts. Your satisfaction is our main goal, and any gesture of appreciation is warmly welcomed.

Your satisfaction is our priority, and if you're not completely satisfied with our cleaning service, please reach out to us within 24 hours of the completion of the service. We offer a 24-hour satisfaction guarantee, and our team will make every effort to address and resolve any concerns you may have. Your feedback is valuable, and we are committed to ensuring your experience with Maid EZ Cleaning meets and exceeds your expectations.

Payment for our cleaning services is typically due upon completion of the service. Our team will provide you with a detailed invoice outlining the cost of the cleaning, and you can settle the payment at that time. We appreciate your prompt payment, and our goal is to make the process as convenient and straightforward as possible for you. If you have any specific payment preferences or questions, feel free to discuss them with our team, and we'll do our best to accommodate your needs.

Getting a quote for your home is easy! Simply reach out to Maid EZ Cleaning through our website, phone, or email, and provide us with some basic details about your home and cleaning preferences. We'll gather information such as the size of your home, the specific services you're interested in, and any additional requests you may have. Our team will then provide you with a customized quote tailored to your unique cleaning needs. We aim to make the quoting process quick, transparent, and designed to fit your specific requirements.

To ensure a smooth and efficient cleaning experience, we recommend taking a few preparatory steps before our cleaners arrive:

1. **Declutter:** Tidying up common areas and removing unnecessary items allows our team to focus on deep cleaning rather than organizing.

2. **Secure Valuables:** While our team is trustworthy, it's a good practice to secure any valuable items or sensitive information before the cleaning begins.

3. **Clear Surfaces:** Wiping down surfaces is more effective when they are clear of personal items. Tuck away paperwork, personal belongings, or any items on countertops or tables.

4. **Communicate Special Instructions:** If there are specific areas or tasks you want our team to focus on or avoid, please communicate these instructions beforehand to ensure your expectations are met.

5. **Secure Pets:** If you have pets, consider securing them in a designated area to ensure their safety and the efficiency of the cleaning process.

By taking these steps, you'll help create an environment that allows our team to provide the best possible cleaning service for your home.

We understand the importance of your time, and we aim to accommodate your schedule as much as possible. While we can discuss preferred time frames, exact arrival times may vary based on factors like the size of the cleaning team, location, and the complexity of the cleaning tasks. We will work closely with you to establish a convenient time for the cleaning that aligns with your schedule. Rest assured, we value your time, and our goal is to provide a cleaning service that is both efficient and tailored to your needs.

Absolutely! At Maid EZ Cleaning, we appreciate and encourage referrals. If you refer our services to someone else, and they book a cleaning with us, you may be eligible for a referral discount or special promotion. We believe in expressing gratitude for our clients who help us grow through their recommendations. Feel free to inquire about our referral program details, and thank you for considering us for your referrals!

Yes, we offer recurring services to provide ongoing cleanliness and convenience for our clients. Whether you prefer a weekly, bi-weekly, or tri-weekly/monthly cleaning schedule, our team at Maid EZ Cleaning is flexible and committed to accommodating your needs. Recurring services ensure that your home remains consistently clean, creating a comfortable and inviting environment for you to enjoy. Contact us to discuss your preferred frequency and customize a recurring cleaning plan that suits your lifestyle.

Our office hours may vary, and we strive to be as accessible as possible to accommodate your needs. You can typically reach us during business hours from 7 AM to 7 PM, Monday to Friday. However, we understand that questions or requests may arise outside of these hours, and we aim to respond promptly. Feel free to contact us via phone, email, or through our website, and we'll do our best to assist you in a timely manner. Your satisfaction is important to us, and we appreciate your understanding.

The main distinction between a Basic Clean and a Deep Clean lies in the level of detail and thoroughness involved in the cleaning process:

**Basic Clean:**

- Focuses on routine cleaning tasks to maintain a general level of cleanliness.

- Includes surface cleaning, dusting, vacuuming, and basic sanitization of commonly used areas.

- Ideal for regular maintenance and upkeep.

**Deep Clean:**

- Involves a more intensive and comprehensive approach to cleaning.

- Includes detailed cleaning of hard-to-reach areas, such as baseboards, behind appliances, and inside cabinets.

- Targets accumulated grime, dirt, and dust to provide a more thorough and revitalizing clean.

- Suited for occasions when a more extensive cleaning effort is needed, such as before moving in/out or after a special event.

The choice between a Basic Clean and a Deep Clean depends on your specific cleaning requirements and the level of cleanliness you desire for your home.

In the rare event that something is accidentally damaged during our cleaning service, we have a comprehensive insurance policy in place to address such situations. Our team is trained to prioritize care and caution in every cleaning task, but accidents can happen. Rest assured, we take full responsibility for any damage caused by our team and will work with you to promptly resolve the issue. Your satisfaction and peace of mind are of utmost importance to us, and we are committed to handling any accidental damage with transparency and professionalism.

While we offer comprehensive cleaning services, there are certain items and areas we typically do not clean due to various reasons, including safety concerns or the risk of damage. These may include:

1. **Personal Items:** We avoid handling personal items, such as jewelry, important documents, or sentimental items.

2. **Hazardous Materials:** We do not handle hazardous materials or substances that may pose a risk to health.

3. **Exterior Windows Above a Certain Height:** Cleaning exterior windows beyond a safe reach may require specialized equipment and is typically not included in standard services.

4. **Heavy Lifting:** Our team doesn't engage in moving heavy furniture or items.

5. **Pet Waste:** Cleaning up after pets in outdoor areas is generally not part of our standard service.

If you have specific items or areas you're concerned about or would like to discuss, feel free to communicate your preferences with us. We aim to provide a cleaning service that aligns with your needs and expectations.